CUSTOMER COMPLAIN
Customer Complaint
Hello!
We are sorry that you are experiencing a technical issue.
Submit your warranty claim online. Our technical team will contact you within 24 hours, excluding public holidays, and guide you through the required steps.
Information required for your claim:
1. The mobile number used to place the order
2. A description of the problem
3. Three product photos showing the hologram
4. A photo of the warranty card hologram
5. A clear video showing the problem
Products with a quality issue are eligible for a free replacement. If the issue occurs after use, a courier charge of Tk 90 will apply.
Note: Warranty claims cannot be approved without the warranty card. Please keep the defective product ready to return if a replacement is approved.
Assalamu Alaikum.
We are sorry that you are experiencing a technical issue.
Submit your complaint online to request product warranty support. Our technical team will contact you within 24 hours, excluding public holidays, and guide you through the required steps.
Information required for your complaint:
1. The mobile number used to place the order
2. A description of the problem
3. Three product photos showing the hologram
4. A photo of the warranty card hologram
5. A clear video showing the problem
Products with a quality issue are eligible for free replacement. If the issue occurs after use, a courier charge of Tk 90 will apply.
Note: Warranty claims cannot be approved without the warranty card. Please keep the defective product ready to return if a replacement is approved.