100% Authentic & Premium Quality Guaranteed!
• Official Warranty: 1 to 5 years of coverage (product-dependent).
• Guaranteed Genuine: Every item comes with a unique serial number hologram sticker and an official warranty card.
Frequently Asked Questions
Find answers to common questions below
📋 Core Requirements & Eligibility
- Nominated Items Only: Warranty facilities apply strictly to specifically nominated items.
- Proof of Warranty: You must present a valid online registration or physical warranty card featuring the official hologram sticker and date.
- Faulty Product Return: The original faulty product must be returned to the ecomartbd service center to qualify for service or replacement.
- Shipping Fees: Regular delivery charges (based on weight) apply to all replacement or servicing requests.
🚫 Warranty Exclusions (Void Conditions)
The warranty will not apply if damages are caused by:
- Misuse or negligence
- Overloading the device
- Lightning strikes
- Burnt terminals or external physical damage
⚡ Performance Recommendation
- 50% Maximum Load: It is highly recommended to run the device at a maximum of 50% load to ensure long-lasting service and optimal durability.
🛠️ Service & Replacement Process
- 24-Hour Resolution: Launch an online complaint following the warranty card instructions to receive warranty facilities within 24 hours.
- Replacement Policy: A "Replacement Warranty" does not guarantee a brand-new item. The replacement may be a new or refurbished product, depending on the situation and inventory availability.
- Delayed Channels: Avoid filing complaints via Facebook comments, phone calls, or alternative WhatsApp numbers, as these will cause delays.
📞 Support Contact Information
- Phone & WhatsApp: +880189-7791019
- Hours: Saturday to Thursday, 10:00 AM – 7:00 PM
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